Our Guarantee and Delivery Policies

Our Guarantee to You
Every order is important to us because we know how important it is to you. At Secret Flowers, we are committed to pleasing every customer with beautiful, high-quality flowers and accommodating service.
We understand that flowers are a natural, perishable product and that each floral gift is handmade. We make every effort to ensure the quality, accuracy, and beauty of our work. Many variables can affect how long a flower will last, and we welcome your comments and inquiries as we constantly seek to improve our floral performance.
If you are not completely satisfied with the quality of one of our products, please contact us immediately, and we will promptly take the appropriate action to make it right.

• Taxes & Pricing: Taxes are based on the prevailing rates in our store's location. All prices on our website are presented in USD unless otherwise noted.

Delivery Policies
We always do our best to accommodate our customers’ delivery needs. However, to ensure a smooth experience for everyone, please review the following policies.

Delivery Timing
While we strive to meet your delivery needs, we are not always able to guarantee delivery at a specific time of day, especially during busy holiday periods like Valentine's Day and Mother's Day.

• To request a specific delivery time, please type it into the "Special Delivery Instructions" field during checkout, and we will do our best to accommodate it.
• Before major holidays, we strongly recommend placing your orders several days in advance to ensure timely delivery.

If the Recipient Is Not Home
To ensure your gift is received successfully, our standard procedure is as follows:

• Leave in a Safe Place: Depending on the location, if the recipient is not available, our driver may leave the gift in a secure place for the recipient to retrieve upon their return (such as a shaded porch or with a neighbor). The driver will leave a message for the recipient informing them where the gift was left.
• Recipient May Be Contacted: In some cases, we may contact the recipient before delivery to ensure they will be home to accept their gift.
• Request to Leave at Door: We highly discourage requests to leave arrangements in unsecured areas (e.g., a doorstep or yard). The customer assumes all liability for requests to leave arrangements where the recipient cannot accept them directly. We cannot be held responsible for missing, stolen, or damaged products due to this special request.

Specialized Deliveries

• Funeral Arrangements: Funeral and sympathy arrangements are a priority and often require additional lead time for planning and delivery. If your order requires delivery at a specific time of day, please try to order several days in advance so we can best accommodate your needs. Please note that Sunday deliveries may not always be available.

• Hospital Deliveries: We are experienced in delivering to local hospitals. To ensure a smooth delivery, please provide the following information when placing your order:
• Hospital Name and Telephone Number
• Full Name of the Recipient
• Recipient's Room or Ward Number

We will deliver your gift in accordance with the hospital's procedures, as most facilities do not allow florists to deliver personally to individual rooms. Please note: Many hospital ICUs (Intensive Care Units) do not permit patients to receive flowers. We strongly recommend checking with the hospital to confirm their policy before placing your order.

Questions & Contact
We make every effort to ensure you receive excellent service. If you have any questions or concerns about an order or our policies, please contact us directly.

• Phone: (916) 420-3641
• Email: sales@secret-flowers.com